Privacy Policy — Leximo Concierge

Last Updated: January 10, 2025

Leximo Concierge (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI-powered assistant that performs tasks through phone calls.

By using the Service, you consent to the practices described in this Policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Account Information

  • Name
  • Email address
  • Password (hashed)
  • Subscription status

1.2 Task & Usage Information

  • Task descriptions submitted by the user
  • Phone numbers, names, and details provided within the task
  • Call summaries, outcomes, and system logs

1.3 Call Audio & Transcriptions

  • Depending on user settings and legal requirements:
  • Audio recordings of calls
  • AI-generated transcripts
  • Metadata such as call duration and timestamps

1.4 Device & Technical Data

  • IP address
  • Browser type
  • Operating system
  • Cookies and local storage identifiers

We do not collect sensitive biometric data or payment card numbers (payments are processed by third parties like Stripe).

2. How We Use Information

We process your data for the following purposes:

  • Executing your tasks and generating outbound calls
  • Improving AI accuracy and Service performance
  • Debugging and quality assurance
  • Communicating with you about updates or system issues
  • Billing and subscription management
  • Compliance with legal obligations
  • We do not sell your personal data.

3. Data Storage & Security

We use industry-standard security measures, including:

  • Encrypted data transmission (HTTPS/SSL)
  • Secure storage of call recordings and logs
  • Role-based access controls
  • Regular security audits

Although we strive to protect your data, no online system is completely secure.

4. Third-Party Providers

We may share data with trusted vendors necessary to operate the Service, including:

  • Telephony providers (e.g., Zadarma, Twilio, Vapi)
  • Payment processors (Stripe)
  • Cloud infrastructure providers
  • Analytics tools, if enabled

These providers are contractually obligated to protect your data.

5. Cookies & Local Storage

We use cookies and similar technologies to:

  • Maintain session authentication
  • Remember your preferences
  • Detect whether you dismissed UI elements such as install banners

You may adjust your browser settings to block cookies, but some features may not function properly.

6. User Rights

Depending on your jurisdiction (e.g., GDPR), you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion ("right to be forgotten")
  • Object to certain processing
  • Request data export
  • Withdraw consent at any time

To make a request, email support@leximo.ai

7. International Data Transfers

Your data may be processed in countries outside your residence, including the EU and the United States.

We ensure that such transfers comply with applicable data protection regulations.

8. Updates to This Policy

We may update this Privacy Policy periodically. When changes are material, we will notify you through email or platform alerts.

9. Contact Information

If you have questions about this Privacy Policy, please contact:

support@leximo.ai